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THE JOURNAL OF KMUTNB


Volume 32, No. 02, Month APRIL, Year 2022, Pages 273 - 284


Applying robotic process automation in the calculation process of premium remittance for deposit protection agency and financial institution development fund

Preawwinit Kantawin, Wipawee Tharmmaphornphilas


Abstract Download PDF

The purpose of this research is to reduce causes of incorrect premium remittance calculation, cycle time, and operation time of middle-level employees in the calculation process of premium remittance for Deposit Protection Agency and Financial Institution Development Fund. The improvement is composed of 4 parts, adding automatic data verification and correction in a backup data acquisition process, adding an auditor in a data input process of an accounting system, standardizing a premium remittance calculation process, and adopting robotic process automation to replace human operations. The results of the research show that causes of incorrect premium remittance calculation can be detected and reduced, the cycle time is reduced from 26 days to 10 days, and the operating time is reduced from 577 minutes to 85 minutes.


Keywords

Robotic Process Automation; Human Error; Process Improvement; Premium Remittance; Deposit Protection Agency; Financial Institution Development Fund



THE JOURNAL OF KMUTNB


Published by : King Mongkut's University of Technology North Bangkok
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