The findings showed that remittances can promote development by providing funds
which can be used by the recipients on the education, health care or in investment/ business
activities. Remittances are playing an increasingly large role in the country’s economy. Fifteen
remittance centers in the City of Cabanatuan and ten customers from each remittance center
served as the respondents. Majority of the remittance centers are strategically located in the City
Public Market, along the Maharlika Highway, schools, hospitals, market/ commercial
establishments, restaurants/ food houses, malls and banks. They are all accessible to
transportation facilities, signages and operating for a decade while some are still young in the
business. Most of them are organized as corporations, while the others are sole proprietors.
Most are direct/sub-agents of Western Union while the others are directly agents of
MoneyGram and sub-agents of JRS Express, Palawan Express Padala, Frewill Bilis Padala, and
a Provincial Distributor of SMART Money. All are accredited by the Bangko Sentral ng
Pilipinas. Most of them are engaged in both transactions of receiving and sending money, both
local and abroad. Money transfer fees are mostly given by the management while the others’
are lower than the competitors’. All of them cater to different types of customers like
unemployed, businessmen, government employees, students and senior citizens/ retired
persons. Majority have not encountered problems regarding their human resources. Only one
experienced the fast turnover of staff/ service workers due to job opportunities abroad. Other
problems encountered are tardiness, absenteeism, poor customer relation and dishonesty. All
customers are satisfied with the fast service in receiving and sending money in the remittance
centers. They are also satisfied with the responsive, courteous and professional staff who are
attending to their needs with a “smile” on their face.
Keywords
Accredited, Customers, Direct agents, Money transfer business, Transfer fee
INTERNATIONAL JOURNAL OF AGRICULTURAL TECHNOLOGY
Published by : Association of Agricultural Technology in Southeast Asia (AATSEA) Contributions welcome at : http://www.ijat-aatsea.com
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