ThaiScience
ThaiScience
ENGINEERING JOURNAL CHIANG MAI UNIVERSITY
Volume 26, No. 01, Month APRIL, Year 2019, Pages 121 - 134
Evaluation of mass rapid transit ticket service efficiency using pedestrian traffic simulation
Kitti Khatiyasoontron and Nopadon Kronprasert
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The objective of this study is to evaluate the ticket service efficiency of Mass Rapid Transit stations. The ticketing point within the MRT station is a junction or bottleneck point of travel within the stations. The services include the automatic ticketing and ticketing by employees. The study evaluates the ticket service system at Sukhumvit station, which is the busiest MRT station especially during rush hours. Since last year, the ticket service queuing systems have been modified from the multi-channel service with multiple queues to multi-channel service with single queue. This study develops a microscopic traffic simulation to model two scenarios (before-and-after) of ticket service systems and to compare the service efficiency between two models. The results show that changing the ticket service queuing system from multiple queues to single queue can increase the space utilization of the waiting area by 28 percent, and reduce the passenger waiting time if the passenger demand is high (about 2,000 passengers per hour). However, if the passenger demand is low, then the waiting time of two scenarios is about the same.
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Published by : Faculty of Engineering Chiang Mai University
Contributions welcome at : http://researchs.eng.cmu.ac.th/?name=journal
