ThaiScience
ThaiScience
ENGINEERING JOURNAL CHIANG MAI UNIVERSITY
Volume 25, No. 03, Month DECEMBER, Year 2018, Pages 45 - 65
Man - power planning in a telecom service branch
Kachalinee Apsornpasagorn and Paveena Chaovalitwongse
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This research aims to design a method for man-power planning in a Telecom service branch to serve all customer demand (under hourly interval time). The research starts with studying current process of man-power planning, then analyzing data to define statement of the problem. Under current method, it is found that there is no standard method for service branch manager of each location who is responsible for man-power planning. Since the planning method is purely based on branch manager’s skills and experiences, some service branches have no enough man-powers to serve their demands. In addition, the branch managers must coordinate with the head office then there might be some delay of information updates or exchanges. As a result, the current method is not effective and efficient. In this paper, method for man-power planning is proposed. The proposed method is comprised of 4 sections: Job demand conversion, Shift scheduling, Working days off optimization, and Lunch break optimization. The linear programming technique is applied to determine Working days off and Lunch break problems. The output of this research is a standard process for man-power planning in a Telecom service branch. The proposed process is embedded with decision making models which can eliminate performance gap caused by human skills and experiences. The proposed method can be effective and it can be implemented or applied in real operation.
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NoneENGINEERING JOURNAL CHIANG MAI UNIVERSITY
Published by : Faculty of Engineering Chiang Mai University
Contributions welcome at : http://researchs.eng.cmu.ac.th/?name=journal
